FAQs
Once we process and dispatch your order, you will receive a separate notification from the Royal Mail which states the tracking number.
Please note that Lady & All cannot be held responsible for your orders delayed by incorrect address information applied on the checkout process.
If you need to cancel your order please contact us on hello@ladyandall.com and include your order number. If your order hasn’t been shipped yet we can cancel this for you and issue you a refund however if the item has been shipped already you will need to return the item back to us first before we issue you a refund.
*Emails are not watched on weekends and bank holidays.*
If the parcel has not arrived on the approx timescale given- please email us and we will help to find a solution.
We recommend washing your toys before and after each use, then pat it dry with a clean towel. Thankfully, it’s super easy to do so with our So Divine Pristine Toy Cleaner. Just make sure the toy is switched off and unplugged from the charging cable first.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
As we’re sure you’ll understand due to the nature of our products we can only accept returns that have not been used and are still sealed within their original packaging. Please email us on hello@ladyandall.com include your order number. Once we received your return item we will then issue you a refund and please allow 10 working days for your return to be processed. For more information please check out our refund policy page here.
*Please note- emails are not watched on weekends and bank holidays.*
When all the courier Gods are shining down on us, our UK shipping times are usually 1 working day for Royal Mail special guaranteed order before 1pm. 1-2 working days for Royal Mail Tracked 24 and 3-5 working days for Royal Mail Tracked 48. For full shipping details please click here.
As we use couriers, once your package leaves our HQ we can’t control any delays.
Not unless you tell them! All our products arrive in discreet packaging that looks like some other luxury purchase. Do be warned though, your happy mood and jelly legs might give you away.