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Lady & All Terms and Conditions

Welcome to Lady & All: www.ladyandall.com
These Terms and Conditions (“Terms”) govern your use of the Lady & All website located at www.ladyandall.com (“Website”). You agree to be bound by these Terms by accessing or using the Website. If you disagree with these Terms, please do not use the Website.

Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy [link to your Lady & All privacy policy] for information on how we collect, use, and disclose your personal information.

Data Protection

We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR). For any inquiries or complaints regarding data privacy, please email us at hello@ladyandall.com.

Website Content

We strive to ensure that all information on the Website is accurate. However, product information is based on measurements and specifications and may differ slightly. We try to display precise product colours, but computer monitors can vary. Lady & All disclaims all express or implied warranties to the extent law permits. We shall not be liable for any damages arising from your website use.

Goods

Product descriptions on the Website are for illustrative purposes only. There may be slight variations in the size and colour of the actual products. All products on the Website are subject to availability. We may change products to comply with applicable laws or safety requirements. We will notify you of any such changes.

Basis of Sale

Product descriptions do not constitute an offer to sell. We may reject any order for any reason, but we will try to inform you of the reason without delay. The order process is outlined on the Website. You are responsible for checking your order for errors before submitting it. A contract for the sale of goods is only formed when you receive an order confirmation email from us. Please review the order confirmation carefully and inform us immediately of any errors. We are not responsible for any inaccuracies in your order. By placing an order, you agree to receive an order confirmation email containing all order details. You will receive the order confirmation within a reasonable time after placing the order, but no later than the delivery of the goods. After it is formed, changes to the contract require written agreement from Lady & All and the customer. These Terms are intended for consumers. If you are not a consumer, please get in touch with us for different terms that may be more applicable to you.

Price and Payment

The price of the goods and any additional delivery charges are displayed on the Website at the time of the order. Prices include VAT (in GBP) and are subject to change without notice. Payment is made by submitting your credit or debit card details or choosing another payment method displayed on the Website. Our payment processor will convert purchases from outside the UK to GBP before completing the transaction. Our payment processor may charge additional fees to customers from outside the UK.

Promotions and Promo Codes

Lady & All may occasionally offer promotional discounts on the Website. These promotions are subject to availability, and we reserve the right to end them at any time. Promo codes have no cash value, cannot be redeemed for cash, and cannot be combined with other offers. Promo codes have a limited redemption period as specified with the code. Unauthorised reproduction, resale, modification, or trade of promo codes is prohibited. We may cancel your promo code, suspend, or close your account if we suspect misuse of a promo code. We may also cancel, modify, or suspend a promo code due to fraud, tampering, technical errors, or anything beyond our control that affects the fairness of the promotion.

Delivery

We aim to dispatch orders within two to three business days. Delivery timescales are best estimates provided by the courier. Occasionally, deliveries may take a little longer due to unavoidable delays such as weather, road closures, industrial action, etc. However, Lady & All will always strive to deliver your package on time. We will provide the goods to the designated delivery location within the agreed timeframe, or, in the absence of an agreement, without undue delay, but by 30 days after the contract is formed. We reserve the right to change our delivery charges at any time and offer varying charges to different territories. Delivery charge refunds in the UK are only made under “The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” and other relevant legislation. Similar rights may apply to international deliveries. You may be responsible for import duties or other taxes for international deliveries. Due to customs, legal, and regulatory restrictions, some products on the Website may not be available for delivery to specific destinations outside the UK.

Cancellations

Unforeseen circumstances may cause stock shortages that need to be reflected on the Website. We will inform the customer in such cases. If you need to cancel an order, please get in touch with us at hello@ladyandall.com and include your order number. If your order has yet to be shipped, we will cancel your order and issue a refund. If your order has already shipped, please return the item(s) to us, and we will refund you.
*Important: Email is not monitored on weekends and bank holidays.

Damaged/Faulty Goods

Contact us about damaged or defective products for a refund or replacement in accordance with your legal rights. Refunds will include delivery charges, and replacements will be sent as soon as reasonably possible at no extra cost, subject to potential stock delays.

Returns

Due to the nature of the products for sale on the Lady & All website, we can only accept returns for products that have yet to be opened or used. They should be fully sealed and in their original package(s).
Please email us at hello@ladyandall.com and include your order number. We will issue you a refund once we receive your returned, sealed item. Please allow ten working days for your return to be processed.
*Important: Email is not monitored on weekends and bank holidays.

Proprietary Rights

Lady & All owns all proprietary rights on www.ladyandall.com.
The website contains copyrighted material, trademarks and other proprietary information belonging to Lady & All. You may not copy, modify, publish, transmit, distribute, perform, display or sell any such proprietary information without written permission.

Copyright Policy

Do not post, distribute or reproduce any copyrighted material, trademarks or proprietary information without the owner’s written consent. If you believe your work has been infringed, provide an authorised signature, a description of the infringed work, where it is located on the website, your contact details, a statement of good faith belief the use is unauthorised, and a statement certifying the accuracy of your claim. Contact hello@ladyandall.com with claims.

Privacy

We respect your privacy and comply with GDPR regarding your personal information. We maintain account protection policies, but you must keep your password and activities confidential.
Refer to our Privacy Policy at https://ladyandall.com/privacy-policy/.

Company Information

Lady & All is a registered trademark of the “Company”. Our office is located at The Mount Business Centre, 2 Woodstock Link, Belfast, BT6 8DD.
Terms may be revised, so check regularly. These Terms and the website content shall be governed by the applicable laws in the UK.